01Hello, earthling

Durracell, LLC (“Durracell,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit durracell.com (the “Site”), use our website chat widget, purchase from our shop, or communicate with us by phone, email, or text message.

02Information we collect

We collect information you voluntarily provide to us, such as your name, email address, mobile phone number, shipping and billing address, and the contents of any message you send us through our chat widget, sign-up forms, email, or phone. When you make a purchase, payment details are processed by our payment provider and are not stored on the Site. We also automatically collect limited technical information (such as browser type, pages visited, and approximate location derived from your IP address) through cookies and standard web analytics.

03How we use it

We use your information to respond to your inquiries, fulfill orders and donations, book and manage performances, send you information you have requested, share updates about new music, shows, and events, and, where you have separately opted in, send you promotional text messages. We do not sell your personal information.

05How we share information

We share information only with service providers who help us operate the Site and deliver our services (for example, website hosting, payment processing, order fulfillment, email delivery, event ticketing, and our customer communication platform), and only to the extent needed to perform those services. We may also disclose information when required by law or to protect our rights. We do not buy, sell, or trade leads, and we do not share your contact information with affiliates or third parties for their own marketing purposes.

06Cookies & analytics

The Site uses cookies and similar technologies to remember your preferences, keep items in your shopping cart, and understand how visitors use the Site. You can control cookies through your browser settings; disabling cookies may affect some Site features.

07Security & retention

We use reasonable administrative and technical safeguards to protect your information. We retain personal information only as long as needed for the purposes described above or as required by law.

08Your choices

You may request access to, correction of, or deletion of your personal information, or withdraw your consent to marketing communications, at any time by contacting us using the information below. You can unsubscribe from marketing emails using the link in any email and from text messages by replying STOP.

09Children’s privacy

The Site is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children.

10Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision.

11Contact us